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	<title>Comments on: My Open Records Request Reveals a Shocking $2 Million Price Tag for State of Wisconsin Web Site</title>
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	<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html</link>
	<description>Progressive commentary &#38; Wisconsin politics by Dan Cody of Milwaukee, Wisconsin.</description>
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		<title>By: Dan Cody - &#8220;Left on the Lake&#8221; &#187; Two Million Dollar Wisconsin State Website Still Not Working Months After Launch</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-56966</link>
		<dc:creator>Dan Cody - &#8220;Left on the Lake&#8221; &#187; Two Million Dollar Wisconsin State Website Still Not Working Months After Launch</dc:creator>
		<pubDate>Tue, 31 Mar 2009 15:56:12 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-56966</guid>
		<description>[...] months ago, I made a bit of a splash by detailing the amount of money the State of Wisconsin&#8217;s Government Accountability Board spent o...to track and manage the campaign finance reports political [...]</description>
		<content:encoded><![CDATA[<p>[...] months ago, I made a bit of a splash by detailing the amount of money the State of Wisconsin&#8217;s Government Accountability Board spent o&#8230;to track and manage the campaign finance reports political [...]</p>
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		<title>By: mwarden</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-56948</link>
		<dc:creator>mwarden</dc:creator>
		<pubDate>Mon, 30 Mar 2009 14:08:37 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-56948</guid>
		<description>Paul, some of what you say is true. Vendors are often asked to help write the RFP itself, because vendors are more experienced with RFPs than individual government departments are. While it is true that obviously the vendor has a conflict of interest and will attempt to influence the RFP in such a way that the vendor will be able to respond favorable, you exaggerate too much when you say the vendor creates an RFP that only it can respond to. Did you look at this RFP? Would you care to point out what requirements make it an automatic win for PCC? Did PCC even work on the RFP?

Even when the vendor is authoring the RFP, the state has the say over its content and the requirements. The state contacted the vendor to write the RFP for a specific reason and the state already had an idea of the system in mind. The state is not going to suddenly change their mind about anything important. What can and does happen is the vendor convincing the state that they need extra project communication methods or warranty or some other non-essential thing that is one of the things that vendor offers, but not every other vendor does. This is not malicious. The vendor offers it because the vendor thinks it provides value.

&gt; They are not outsourced to out-of-state vendors 
&gt; to “keep costs down” (this is ridiculous).

You provide no evidence to back this up. What other responder to the RFP provided the needed functionality at a lower cost? If the state wanted to give the project to a crony, how could it possibly keep another firm from submitting a more attractive proposal? And once they did submit a more attractive proposal, how could they justify still giving the project to their buddy?

There is a lot of corruption in government, but your the stuff you&#039;re saying here is off-base.

&gt; The bidding process is nothing more than a 
&gt; side-show to “prove” that state agencies are 
&gt; actually giving an equal chance to all 
&gt; potential vendors.

This is mostly true. It&#039;s the same for most government proceedings. No one is deciding whether or not to vote on a bill based on the oral arguments on the House floor, for example. That&#039;s for show, as are the committee hearings with various people testifying, etc.

But what you don&#039;t have quite right is that it is not the government giving the contract to their &quot;friend&quot;. The client will have existing work relationships based on previous projects with particular vendors. These things do not happen in a vacuum. Have they worked with PCC before on a successful project? Or perhaps they&#039;ve worked with PCC&#039;s owner before on a successful project? The public says that should not be factored in, even though it is probably one of the biggest indicators that this project will be successful.

If you are hiring for a job, you don&#039;t really evaluate everyone the same. If you have worked with someone in the past and they were successful, you will hire them over some stranger with a Word doc of his experience.

As for your comments saying it has nothing to do with &quot;track records&quot;, that is unlikely. Most likely, PCC transferred much of this software from another state. We do it all the time, and the states generally ask us to do that in order to reduce their risk and cover their ass. They want to be able to say they are implementing the system that has been working in State X for the last 2 years.

The RFP process has more do to with CYA than anything malicious, and that&#039;s where you&#039;re not quite accurate.</description>
		<content:encoded><![CDATA[<p>Paul, some of what you say is true. Vendors are often asked to help write the RFP itself, because vendors are more experienced with RFPs than individual government departments are. While it is true that obviously the vendor has a conflict of interest and will attempt to influence the RFP in such a way that the vendor will be able to respond favorable, you exaggerate too much when you say the vendor creates an RFP that only it can respond to. Did you look at this RFP? Would you care to point out what requirements make it an automatic win for PCC? Did PCC even work on the RFP?</p>
<p>Even when the vendor is authoring the RFP, the state has the say over its content and the requirements. The state contacted the vendor to write the RFP for a specific reason and the state already had an idea of the system in mind. The state is not going to suddenly change their mind about anything important. What can and does happen is the vendor convincing the state that they need extra project communication methods or warranty or some other non-essential thing that is one of the things that vendor offers, but not every other vendor does. This is not malicious. The vendor offers it because the vendor thinks it provides value.</p>
<p>&gt; They are not outsourced to out-of-state vendors<br />
&gt; to “keep costs down” (this is ridiculous).</p>
<p>You provide no evidence to back this up. What other responder to the RFP provided the needed functionality at a lower cost? If the state wanted to give the project to a crony, how could it possibly keep another firm from submitting a more attractive proposal? And once they did submit a more attractive proposal, how could they justify still giving the project to their buddy?</p>
<p>There is a lot of corruption in government, but your the stuff you&#8217;re saying here is off-base.</p>
<p>&gt; The bidding process is nothing more than a<br />
&gt; side-show to “prove” that state agencies are<br />
&gt; actually giving an equal chance to all<br />
&gt; potential vendors.</p>
<p>This is mostly true. It&#8217;s the same for most government proceedings. No one is deciding whether or not to vote on a bill based on the oral arguments on the House floor, for example. That&#8217;s for show, as are the committee hearings with various people testifying, etc.</p>
<p>But what you don&#8217;t have quite right is that it is not the government giving the contract to their &#8220;friend&#8221;. The client will have existing work relationships based on previous projects with particular vendors. These things do not happen in a vacuum. Have they worked with PCC before on a successful project? Or perhaps they&#8217;ve worked with PCC&#8217;s owner before on a successful project? The public says that should not be factored in, even though it is probably one of the biggest indicators that this project will be successful.</p>
<p>If you are hiring for a job, you don&#8217;t really evaluate everyone the same. If you have worked with someone in the past and they were successful, you will hire them over some stranger with a Word doc of his experience.</p>
<p>As for your comments saying it has nothing to do with &#8220;track records&#8221;, that is unlikely. Most likely, PCC transferred much of this software from another state. We do it all the time, and the states generally ask us to do that in order to reduce their risk and cover their ass. They want to be able to say they are implementing the system that has been working in State X for the last 2 years.</p>
<p>The RFP process has more do to with CYA than anything malicious, and that&#8217;s where you&#8217;re not quite accurate.</p>
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		<title>By: Paul</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-56947</link>
		<dc:creator>Paul</dc:creator>
		<pubDate>Mon, 30 Mar 2009 13:47:56 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-56947</guid>
		<description>The issue with state contracts isn&#039;t a matter of cost ... a number of comments touch on the real issue, but don&#039;t flat out state why this particular company was chosen.  

In Georgia, landing a state project is akin to winning the lottery.  It&#039;s nearly impossible. No matter how qualified a local vendor may be.  

Nine times out of ten, the selected vendor has already been chosen prior to offering the project to the bidding public.  In many cases, the selected vendor actually helped write the submission guidelines including requirements so minutely specific that only ONE company could possibly fit the criteria - themselves.  The bidding process is nothing more than a side-show to &quot;prove&quot; that state agencies are actually giving an equal chance to all potential vendors.

What I am getting at is that state contracts are not awarded to the best vendor or even the best local vendor.  They are not outsourced to out-of-state vendors to &quot;keep costs down&quot; (this is ridiculous).  They are not outsourced to &quot;proven&quot; firms with long &quot;track records&quot; of dealing with out-dated and bloated technology infrastructures (this would make too much sense).  

Political nepotism.  Contracts are awarded for favors, campaign contributions, or to friends of someone in office.  It&#039;s that simple.  Learn who the owner of the company knows in the Wisconsin government and you will learn the answer behind the $2 mil contract.</description>
		<content:encoded><![CDATA[<p>The issue with state contracts isn&#8217;t a matter of cost &#8230; a number of comments touch on the real issue, but don&#8217;t flat out state why this particular company was chosen.  </p>
<p>In Georgia, landing a state project is akin to winning the lottery.  It&#8217;s nearly impossible. No matter how qualified a local vendor may be.  </p>
<p>Nine times out of ten, the selected vendor has already been chosen prior to offering the project to the bidding public.  In many cases, the selected vendor actually helped write the submission guidelines including requirements so minutely specific that only ONE company could possibly fit the criteria &#8211; themselves.  The bidding process is nothing more than a side-show to &#8220;prove&#8221; that state agencies are actually giving an equal chance to all potential vendors.</p>
<p>What I am getting at is that state contracts are not awarded to the best vendor or even the best local vendor.  They are not outsourced to out-of-state vendors to &#8220;keep costs down&#8221; (this is ridiculous).  They are not outsourced to &#8220;proven&#8221; firms with long &#8220;track records&#8221; of dealing with out-dated and bloated technology infrastructures (this would make too much sense).  </p>
<p>Political nepotism.  Contracts are awarded for favors, campaign contributions, or to friends of someone in office.  It&#8217;s that simple.  Learn who the owner of the company knows in the Wisconsin government and you will learn the answer behind the $2 mil contract.</p>
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		<title>By: mwarden</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-55698</link>
		<dc:creator>mwarden</dc:creator>
		<pubDate>Sun, 22 Feb 2009 18:16:03 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-55698</guid>
		<description>@nz: please refer to my breakdown of the items in the RFP that contribute to the cost: http://dancody.org/archives/gab-web-site-rfp-documents-online.html

I realize this price tag doesn&#039;t fit your gut feeling for how much a site should cost, but that&#039;s largely bcause we are not talking about the cost of &quot;a site&quot;. Referto my other comment for further detail.

in the end, I am just trying to provide some insight based on working with state governments on large projects similar (but larger scale) to this one for years. If you believe your intuition trumps that, I don&#039;t have a problem with you rejcting my insight. But I think it would be hard to disagree with what I have laid out AND be able to explain why a competitively bid project resulted in that price tag. Your only possible bailout would be &quot;corruption&quot;, in which case I would advise you to hit the media circuit t expose the favoritism at the tax payers expense.

but the is a more simple explanation for why the price ta is so high: that&#039;s what it costs. That&#039;s less exciting, though, so I guess you can take it or leave it.</description>
		<content:encoded><![CDATA[<p>@nz: please refer to my breakdown of the items in the RFP that contribute to the cost: <a href="http://dancody.org/archives/gab-web-site-rfp-documents-online.html" rel="nofollow">http://dancody.org/archives/gab-web-site-rfp-documents-online.html</a></p>
<p>I realize this price tag doesn&#8217;t fit your gut feeling for how much a site should cost, but that&#8217;s largely bcause we are not talking about the cost of &#8220;a site&#8221;. Referto my other comment for further detail.</p>
<p>in the end, I am just trying to provide some insight based on working with state governments on large projects similar (but larger scale) to this one for years. If you believe your intuition trumps that, I don&#8217;t have a problem with you rejcting my insight. But I think it would be hard to disagree with what I have laid out AND be able to explain why a competitively bid project resulted in that price tag. Your only possible bailout would be &#8220;corruption&#8221;, in which case I would advise you to hit the media circuit t expose the favoritism at the tax payers expense.</p>
<p>but the is a more simple explanation for why the price ta is so high: that&#8217;s what it costs. That&#8217;s less exciting, though, so I guess you can take it or leave it.</p>
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		<title>By: nz</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-55693</link>
		<dc:creator>nz</dc:creator>
		<pubDate>Sun, 22 Feb 2009 16:18:08 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-55693</guid>
		<description>@mwarden -- have you read the RFP and subsequent technical specifications doc? I&#039;d be really curious to see. Short of this project needing to integrate, as you mention, into a technical jungle of XML and Microsoft sloppiness, I can not think of a single reason for this project to have ballooned to 20x what it should have cost.

And based on how thorough (and for $2 million, it should have been extremely well documented), there is a very good chance that the change treasurer is talking about are out-of-scope and will cost additional dollars to correct. As a matter of fact, treasurer seems to be talking about functionality that is counter-intuitive, not broken. These are items that are specifically detailed in various project documents (or should be) and why, as Dan points out, there needs to be some serious technical oversight that includes full rounds of user testing. I can&#039;t imagine charging this much for *any* site with such poorly thought-out user experience. Form fields overlap, labels float no where near the field they title. It&#039;s really almost comical.

Finally, you are kidding yourself if you don&#039;t think this project contains code stripped from other places -- and that is not a bad thing. It could have been vetted for years, and further, testing this code moving forward would have provided the same level of assurance as custom code written from scratch.</description>
		<content:encoded><![CDATA[<p>@mwarden &#8212; have you read the RFP and subsequent technical specifications doc? I&#8217;d be really curious to see. Short of this project needing to integrate, as you mention, into a technical jungle of XML and Microsoft sloppiness, I can not think of a single reason for this project to have ballooned to 20x what it should have cost.</p>
<p>And based on how thorough (and for $2 million, it should have been extremely well documented), there is a very good chance that the change treasurer is talking about are out-of-scope and will cost additional dollars to correct. As a matter of fact, treasurer seems to be talking about functionality that is counter-intuitive, not broken. These are items that are specifically detailed in various project documents (or should be) and why, as Dan points out, there needs to be some serious technical oversight that includes full rounds of user testing. I can&#8217;t imagine charging this much for *any* site with such poorly thought-out user experience. Form fields overlap, labels float no where near the field they title. It&#8217;s really almost comical.</p>
<p>Finally, you are kidding yourself if you don&#8217;t think this project contains code stripped from other places &#8212; and that is not a bad thing. It could have been vetted for years, and further, testing this code moving forward would have provided the same level of assurance as custom code written from scratch.</p>
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		<title>By: The $2,000,000 Website at Baltimore Squirrels</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-55665</link>
		<dc:creator>The $2,000,000 Website at Baltimore Squirrels</dc:creator>
		<pubDate>Sat, 21 Feb 2009 01:08:35 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-55665</guid>
		<description>[...] Dan Cody - My Open Records Request Reveals a Shocking $2 Million Price Tag for State of Wisconsin We.... [...]</description>
		<content:encoded><![CDATA[<p>[...] Dan Cody &#8211; My Open Records Request Reveals a Shocking $2 Million Price Tag for State of Wisconsin We&#8230;. [...]</p>
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		<title>By: Dan Cody - &#8220;Left on the Lake&#8221; &#187; Gov. Doyle Shouldn&#8217;t Remove Oversight of State Projects From Budget</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-55645</link>
		<dc:creator>Dan Cody - &#8220;Left on the Lake&#8221; &#187; Gov. Doyle Shouldn&#8217;t Remove Oversight of State Projects From Budget</dc:creator>
		<pubDate>Fri, 20 Feb 2009 01:23:49 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-55645</guid>
		<description>[...] anything - as shown by my investigation into the $2 million boondoggle of a Government Accountability Board web site we&amp;#82... - we need more oversight into outsourced State projects, not less as Gov. Doyle is proposing. As [...]</description>
		<content:encoded><![CDATA[<p>[...] anything &#8211; as shown by my investigation into the $2 million boondoggle of a Government Accountability Board web site we&amp;#82&#8230; &#8211; we need more oversight into outsourced State projects, not less as Gov. Doyle is proposing. As [...]</p>
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		<title>By: mwarden</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-55364</link>
		<dc:creator>mwarden</dc:creator>
		<pubDate>Mon, 09 Feb 2009 15:04:15 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-55364</guid>
		<description>Jack, absolutely you must account for those things. That&#039;s exactly what I was referring to when I said &quot;cost-benefit analysis.&quot; It would be a little hypocritical for criticize the benefit-only analysis and then advocate a cost-only analysis. Good luck.</description>
		<content:encoded><![CDATA[<p>Jack, absolutely you must account for those things. That&#8217;s exactly what I was referring to when I said &#8220;cost-benefit analysis.&#8221; It would be a little hypocritical for criticize the benefit-only analysis and then advocate a cost-only analysis. Good luck.</p>
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		<title>By: Jack Lohman</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-55361</link>
		<dc:creator>Jack Lohman</dc:creator>
		<pubDate>Mon, 09 Feb 2009 11:35:41 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-55361</guid>
		<description>If you look at outsourcing, we haven&#039;t done that very well either. Remember the voter database? Also, when you are doing your cost-benefit analysis, make sure you compensate in the event we put Wisconsinites out of a job and onto unemployment/food stamps.

But also, add a requirement that whatever company gets the busi ness, their exectives or their wives are not campaign contributors.</description>
		<content:encoded><![CDATA[<p>If you look at outsourcing, we haven&#8217;t done that very well either. Remember the voter database? Also, when you are doing your cost-benefit analysis, make sure you compensate in the event we put Wisconsinites out of a job and onto unemployment/food stamps.</p>
<p>But also, add a requirement that whatever company gets the busi ness, their exectives or their wives are not campaign contributors.</p>
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		<title>By: mwarden</title>
		<link>http://dancody.org/archives/my-open-records-request-reveals-a-shocking-2-million-price-tag-for-state-of-wisconsin-web-site.html/comment-page-1#comment-55350</link>
		<dc:creator>mwarden</dc:creator>
		<pubDate>Mon, 09 Feb 2009 07:57:38 +0000</pubDate>
		<guid isPermaLink="false">http://dancody.org/?p=2199#comment-55350</guid>
		<description>Jack, I suggest you actually read the RFP response. Your characterization does not match reality. As for restricting the RFP to Wisconsin contractors, no one ever said this was a bad idea; the only thing that was said is that this will decrease competition in the bidding process and lead to a more expensive project overall. But it is Wisconsin&#039;s right to decide how to spend their money, and if they are willing to spend extra to keep the money in their local economy, I don&#039;t see any problem with that. I do see a problem with people throwing things out there like &quot;this should be open to only Wisconsin-based companies&quot; without considering the cost and quality consequences.

But if you acknowledge the consequences and still think it&#039;s a good idea, then I&#039;d be 100% on board with that (you know, a cost-benefit analysis rather than just a benefit analysis, the latter of which seems to be favored by most modern voters).</description>
		<content:encoded><![CDATA[<p>Jack, I suggest you actually read the RFP response. Your characterization does not match reality. As for restricting the RFP to Wisconsin contractors, no one ever said this was a bad idea; the only thing that was said is that this will decrease competition in the bidding process and lead to a more expensive project overall. But it is Wisconsin&#8217;s right to decide how to spend their money, and if they are willing to spend extra to keep the money in their local economy, I don&#8217;t see any problem with that. I do see a problem with people throwing things out there like &#8220;this should be open to only Wisconsin-based companies&#8221; without considering the cost and quality consequences.</p>
<p>But if you acknowledge the consequences and still think it&#8217;s a good idea, then I&#8217;d be 100% on board with that (you know, a cost-benefit analysis rather than just a benefit analysis, the latter of which seems to be favored by most modern voters).</p>
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